Following these few requirements will make the difference between a fun day and possibly not going on the tour. Please read carefully; we want you to have a safe and enjoyable time. If you are late, have underweight or underage guests you will forfeit your tickets, you will not be refunded or rescheduled. Please be on time.

No underweight guests. All Segway riders must weigh 100 - 250lbs OR 45 -113kg, including both children and adults. We have a scale on site to check weights and for safety reasons we DO NOT make exceptions. Everyone has to weigh a minimum 100 lbs (45kg) including experienced riders.

No underage guests. Riders must be over the age of 12, any riders under 18 must be accompanied by parent or guardian while on the tour. Flat closed toe shoes are required for safety. No sandals or heels.

Due to fall risk - No pregnant guests. Not recommended for some guests age 70 and up or with recent surgery, mobility/ motor control issues and other disabilities.

If you have questions please call 415-474-3130 or email us at info@ElectricTourCompany.com prior to tour.

MEETING LOCATION: We are located in the rear parking lot at Umbrella Alley 757 Beach Street San Francisco CA 94109 between Hyde and Larkin Streets. We are across from the Hyde Street Cable Car turnaround in Fisherman's Wharf. A Wells Fargo Bank ATM (Red Sign) is at the entrance to the driveway. Our check in location will not visible until you are standing at the end of the driveway.

WHAT TO WEAR AND BRING: The weather in San Francisco is unpredictable. We suggest bringing a wind breaker and to dress in layers. Flat closed toe shoes are required for safety. No sandals or heels. The very small handlebar bags on the segway will fit a camera, sweatshirt/light jacket and a bottle of water. Handlebar bags will not fit large purses, backpacks and other bulky or heavy items. We have limited storage on site for bags, backpacks and packages. For safety and visibility no backpacks on guests.

Helmets and safety vests are provided and required: You are welcome to bring your own bike helmets.

CHANGE & CANCELLATION POLICY: It is your responsibility to be at the designated tour location on the correct date and time. Please check your confirmation carefully. Reservations can be changed or cancelled 24 hours or more, prior to the scheduled tour date - without penalty. No shows and late arrivals are charged in full and will not be refunded or rescheduled.

TRAINING, TOUR SIZE AND ROUTING: The tour time includes approximately 20-40 minutes of training and a short safety video. We will train until every member of the group is comfortable with the skills needed. Training time varies with group size and skill level. We reserve the right to change the size or routing of the tour due to weather, city events, festivals, construction and street closure, etc.

LANGUAGES: Tours and training are conducted in English. Our training video is available in 12 languages.

WEATHER: Our tours run fog, wind and light rain. Average summer temperatures are in the 50's. Segways are designed to run in any weather. Rain gear is available for those infrequent rainy days. In the rare case of a tour cancellation due to severe weather we will offer to reschedule or refund guests.

LIABILITY AGREEMENT: All customers will be required to review and sign our liability waiver before starting their tour. The San Francisco Electric Tour Company Inc. assumes no responsibility for delays caused by accidents, breakdown, bad conditions of the road and other conditions beyond control, in addition to insufficient numbers of passengers. Not responsible for loss or damage to property.

PARKING INFORMATION: Parking is NOT provided at the departure location. Street parking is limited and meters last a maximum of 2 hours. Our Segway Tours last over 2 hours and we do not reimburse parking costs. Nearby Parking Garages: Anchorage Square Parking Garage at 500 Beach Street, San Francisco 94133. Impark Garage located at 350 Beach Street San Francisco 94133.

PUBLIC TRANSIT INFORMATION: Customers can reach Fisherman’s Wharf using the following Transit Lines: Muni - Historic Cable Car - The Powell and Hyde Cable Car Line. Muni - F Line. Muni - 47 Bus Line. These transit lines will get you within a block or few blocks from the tour office. More information is available by calling the Bay Area Travel Guide at 511 or visiting www.511.org | MUNI: www.sfmuni.com

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