San Francisco Electric Tour Company Inc.
757 Beach St San Francisco, CA 94109
(415) 474-3130


Terms, Conditions, Copyright & Privacy Information

TERMS & CONDITIONS

Reservations and Confirmation - Using our Print and Go Tickets:

Confirmation, Travel Voucher and Photo ID

Credit cards are charged at the time of the reservation request. An e-mail record of your pending order will be sent to you following completion of your tour or travel request. For every confirmed booking you will receive a 2nd e-mail with a link to your "Print and Go" E-Ticket Voucher / Smart Phone "Show and Go"- when your booking is confirmed by the Electric Tour Company. Your order is NOT confirmed until you receive the E-Ticket Voucher via email.

Please present and sign the printed version E-Ticket voucher or show the Smart phone voucher when checking in at the Segway Tour location. You tour cost will be charged to your credit card at the time of booking. Tour prices or availability are NOT guaranteed until full payment is received and a confirmation voucher is sent to guest by email.

NEW: The voucher email contains links for a printable version of the Travel Voucher or a web enabled smart phone voucher that does not need to be printed. (Smart phone users: Please read the voucher as it has important location, parking, attire and restroom info.)

Your E-mail Confirmation and Travel Voucher will be received within 1- 24 hours, subject to availability. Confirmed Vouchers are also available online through the Voucher Pick Up or Print Tour Ticket Link on the top or left hand side of any of our web pages.

For security and to reduce fraud a Photo ID will be required by the tour operator with your Voucher. The last name on the Voucher must match the Photo ID.

Rates and Booking Procedure

Prices are per person, unless otherwise specified. All Transactions are in US Dollars. All prices and availability are subject to change without notice. Tour prices or availability are NOT guaranteed until full payment is received and a confirmation voucher is sent to guest by email.

Declined Credit Cards:

If the authorization on the credit card provided is declined, we will attempt to notify you by email at the email address you provided. The reservation will be cancelled and will need to be rebooked depending on availability.

Segway Tour Cancellation and No Show Policy

Reservations require a full deposit via Credit Card. Your confirmation for this product will be received within 1- 24 hours subject to availability. We will send an e-mail confirmation of the specific date and time of your tour. Deposits are fully refundable if the reservation is canceled 3 days -72 hours or more prior to the scheduled tour. We have a limited amount of Segways for tour use - Both equipment and guides are held for your specific reservation. No shows are charged in full and will not be rescheduled. The deposit WILL NOT be refunded for any reason and booking time and /or date cannot be changed within 72 hours of your scheduled tour.

A signed liability waiver is required prior to your tour departure..

Are Segway tours cancelled in case of fog or rain

San Francisco is famous for the fog! Our tours run fog, light rain or shine. We always suggest multiple layers of warm clothing for any San Francisco or Bay Area activity. Summer afternoons can be in the 50's. Rain gear is available for those infrequent rainy days. Segways are designed to run in light rain. In the rare case of a tour cancellation due to a severe rain we will offer space on an alternate date or time (if space is available.) Each Segway has a handlebar storage bag for cameras, light jackets and purses. Please leave bulky backpacks at home.


IMPORTANT Check your Confirmation for Correct Date and Time:

It is your responsibility to be at the designated tour location on the correct date. Please check your confirmation carefully. No refund for no-shows.

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Changes to Your Reservation

For most tours there will be no charge for changes 72 hours prior to the tour date. We have a limited amount of Segways for tour use. No Shows are charged in full. The deposit WILL NOT be refunded for any reason and booking time and/or cannot be changed within 72 hours of your scheduled tour.

Call the San Francisco Electric Tour Company at 415-474-3130 to confirm any changes. Gift certificates are not refundable and have no cash value.

Languages:

Segway rider instruction and tours are conducted in English. Segway Training videos and guest waivers are available in 11 languages.

Meals Souvenirs and Miscellaneous Costs:

Tour prices do not include Meals, gratuities, attraction admissions, or souvenirs unless noted. Guide gratuities are optional and appreciated.

Tour Rerouting:

If special events, parades, festivals, athletic events or construction are in our area the Segway / Bike tour route will be altered without notice.

Confirming Order and other changes:

Remember to call the phone number on your confirmation 24 hours prior to your departure to confirm tour details. No refund for no-shows. All changes on confirmed orders should be made directly with San Francisco Electric Tours at 415-474-3130.

How do I print confirmation tickets online?

Printing tickets online is quick and easy. Simply follow the link in your confirmation e- mail. You can print your tickets on any style printer - color or black and white, laser or inkjet. Printing tickets is as simple as printing any of your standard documents. If you forget your voucher the voucher can be accessed from any computer that is linked to the internet: Voucher Pick Up or Print Tour Ticket Link located on the top or left hand side of the web site page.

NEW: The voucher email contains links for a printable version of the Travel Voucher or a web enabled smart phone voucher that does not need to be printed. (Smart phone users: Please read the voucher as it has important location, parking, attire and restroom info.)

What happens if I print my tickets more than once?

You can print your "Print and Go" tickets as many times as you like, but when you check in the code number will be used as a confirmation. Once your confirmation number is entered, any other copies will not be accepted - the system will show that the ticket has already been used. Print your tickets as many times as you like - they are only good for one tour or activity.

Please present and sign the printed version E-Ticket voucher or show the Smart phone voucher when checking in a theTour location.

Can I access my tickets at a later date?

Your confirmed tickets will be available at any time simply by accessing your account through your confirmation email or the web site using your last name and e-mail address. Go to: Voucher Pick Up or Print Tour Ticket link located on the top or left hand side of the web site page. Tickets that are not yet confirmed will be listed with the current status i.e.: "Pending" on the same web page.

NEW: The voucher email contains links for a printable version of the Travel Voucher or a web enabled smart phone voucher that does not need to be printed. (Smart phone users: Please read the voucher as it has important location, parking, attire and restroom info.)

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COPYRIGHT AND TERMS AND CONDITIONS

SAN FRANCISCO ELECTRIC TOUR COMPANY INC., ELECTRICTOURCOMPANY.COM, SFELECTRICTOUR.COM, GOLDENGATEPARKSEGWAYTOURS.COM, ELECTRIC-BIKE-TOURS.COM, ELECTRIC BIKE TOUR COMPANY, AND AFFILIATED WEB SITES. (SFETC INC.)

Web Site terms, conditions, and notices of conditions of use

This Web site is offered to you, the user, conditioned on your acceptance without modification of the terms, conditions and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions and notices.

Copyright and trademark notices

All contents of this Web site are: Copyright 1996-2014 by San Francisco Electric Tour Company Inc. All rights reserved. ElectricTourCompany.com, SFElectricTour.com, Electric-Bike-Tours.com, San Francisco Electric Tour Company, Electric Bike Tour Company are trademarks or registered trademarks of the San Francisco Electric Tour Company Inc. Other graphics used or product and company names mentioned in the Web site may be the property of others and may be the copyrighted material or trademarks of their respective owners.

Personal and non-commercial use limitation

This Web site is for your personal and non-commercial use. You may copy, distribute, transmit, display, reproduce or publish the information or create derivative works from the information for non-commercial purposes only to promote San Francisco and The Bay Area as a travel destination in media not for resale. All such uses must clearly and prominently identify SFETC.Inc.as the source of the information. Any other uses, Including adaptation for use as primary material on all other Web sites and electronic retrieval systems, require the explicit written permission of SFETC Inc. and other owners of copyrighted or trademarked contents of this site.

No unlawful or prohibited use

As a condition of your use of this Web site, you warrant to SFETC Inc. that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions and notices.

Links to third party sites

This web site may contain advertising banners and hyperlinks to web sites operated by parties other than SFETC Inc. Such hyperlinks and the advertising banners are provided for your reference only. TourCorp Inc. does not control such web sites, and is not responsible for their contents. SFETC Inc's inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such web sites or advertised on the banners.

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PRIVACY POLICY

SFETC Inc. and/or its affiliates may gather, process, and use (and allow others to use) the information that you provide directly (e.g., name, physical address, e-mail address), as well as information regarding the manner on which you use this Web site. From time to time, SFETC Inc. may allow others to offer products and services to you. If you wish to discontinue receiving such offers, you may notify SFETC Inc..as set forth below under "Web Site Contact".

Privacy and Security Policy

Privacy and Security Policy Information Collection & Treatment of Information collected on this and affiliated web sites.

Cookies & Tracking: Information Collected From All Website Visitors

For each visitor to this website, our web server automatically collects the following types of information which are stored in secure log files on the server.

  • Type of user agent (web browser) used, software manufacture and version number.
  • Type of operating system
  • Network location and IP address
    • Can include country, city, state, region, county, or any other geographic data.
    • Hostname
    • Bandwidth (internet connection speed)
  • Time of visit
  • Pages visited
  • Time spent on each page of the website
  • Referring site statistics
    • The website (URI) the user came through in order to arrive at this website (example: clicking on a hyperlink from Google.com that took the user to this website)
    • Search engine query used (example: typing in a phrase into a search engine like Google, and clicking on a link from that search engine)

Visitors to this website who have javascript enabled are tracked using Google Analytics. These analytic services collect the following types of information from users:

  • Type of user agent (web browser) used, software manufacture and version number.
  • Type of operating system
  • Screen colors (color processing ability of the users screen)
  • Javascript support
  • Flash version
  • Screen resolution
  • Network location and IP address
    • Can include country, city, state, region, county, or any other geographic data.
    • Hostname
    • Bandwidth (internet connection speed)
  • Time of visit
  • Pages visited
  • Time spent on each page of the website
  • Referring site statistics
    • The website (URI) the user came through in order to arrive at this website (example: clicking on a hyperlink from sfgate.com that took the user to this website)
    • Search engine query used (example: typing in a phrase into a search engine like Google, and clicking on a link from that search engine)

Google Analytics data is shared with Google. For more information on Google's Privacy Policies, visit: http://www.google.com/policies/privacy/l

This data is primarily used to optimize our website for our visitors and search engines, however we will use this data for marketing purposes. An example of how this data could be used for marketing purposes would be to tell potential vendors or advertisers how many visitors we get to the website, where our visitors come from, and how they arrive at our website.

Contact information may be used to send promotional materials from the SFETC, Inc. and/or its partners and affiliates. Users have the option of discontinuing the remittance of these by contacting us. Please see the Opt-in/Opt-out information below.

The Google Analytics data DOES NOT include any personal identification information such as:

  • Names
  • Phone Numbers
  • Email Addresses
  • Mailing Addresses
  • Social Security Numbers
  • Bank Account Numbers
  • Credit Card Information

User Information:
SFETC Inc., its partners and affiliates may collect personal, contact and demographic information that the consumer willingly provides such as name, address, email, zip code, with the intention of using this information for purposes of statistical reporting and targeted promotional campaigns.
Demographic information may be used to "personalize" the user's experience on this and affiliated web sites to provide targeted advertising.

Contact information may be used to send promotional materials from the SFETC, Inc. and/or its partners and affiliates. Users have the option of discontinuing the remittance of these by contacting us. Please see the Opt-in/Opt-out information below.

Third Party Advertising:

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here and click here

Registration Information

Registration and order areas on our site require may users to provide contact information such as an email address and demographic information such as zip code and travel preferences. SFETC, Inc. and/or its partners and members may use the information provided to send users relevant promotional materials. Order Information Contact and demographic information provided with a consumer's order via our online reservations is subject to usage outlined in "Information Collection". All financial information provided by the consumer is completely private and unshared, and employed for the sole purpose of billing the consumer for reservations purchased.

Opt-In/Opt-Out
A user may choose remove themselves from our mailing list by following the unsubscribe instructions stated on the bottom of our promotional e-mail communications or by sending a request to unsubsribe@sfelectrictour.com. Unsubscribe information is at the bottom of every e-mail. We do not want to send promotions or information to people that do not want to receive it. Please unsubscribe.. We do not want to spam - our unsubscribe works !!

Security
We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you on our site so you can feel comfortable and secure when placing an order for maps through our site. Either a solid key icon or a locked padlock icon shows at the lower portion of your browser window when you enter pages on our site secured through Secure Sockets Layer (SSL). We use industry-standard encryption technologies when transferring and receiving orders in our order system.


Disclaimer
This site contains links to other sites. SFETC Inc. has no control over the content exhibited on these sites, or the administration of them. Use of such sites is subject to each site's unique privacy policy.


Contact Us
We welcome your feedback. For any questions, complaints or if you would like to express a concern, remove yourself from our mailing lists, or change your contact information, please e-mail us webmaster@sfelectrictour.com

You may also contact us by mail at the following address:

  • San Francisco Electric Tour Company Inc.
  • 165 Jefferson Street Ste 2F
  • San Francisco, CA 94133
  • Phone: 415-474-3130

Web site contact: webmaster@sfelectrictour.com with questions, comments or problems with this Web site.


Modifications of these terms and conditions

SFETC, Inc. reserves the right to change the terms, conditions, and notices under which this Web site is offered. SFETC, Inc. Reserves the right to update this privacy policy at its discretion. changes will be posted immediately.

Liability disclaimer
SFETC, Inc. has solicited information from numerous other sources in compiling the contents of this Web site. Although every effort has been made to insure accuracy, some of the information, products and services published on this Web site may include inaccuracies and typographical errors. Changes are periodically made and added to the content of the site. SFETC, Inc. and/or its suppliers may make improvements and/or changes to the site at any time and encourage users to bring corrections to their attention. SFETC, Inc. and/or its suppliers make no representations about the suitability of the information and services contained on this web site for any purpose. In no event shall SFETC, Inc. and/or its suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this Web site; or for any information, products and services obtained through this Web site.

General

Any rights not expressly granted herein are reserved. January 2013.

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Guest Reviews

"This was a well organized tour with safety being paramount. Impressed with the service and the guide. Lots of fun riding the Segways."

- Marie, Quebec

Read more guest reviews

Three Locations

Fisherman's Wharf Office: 757 Beach Street @ Hyde Street San Francisco CA, 94109
Located in rear parking lot. Hyde Street Cable Car turn around is across the street. Wells Fargo Bank ATM is at the entrance to our driveway.

 

Golden Gate Park Location: 82 Hagiwara Tea Garden Drive San Francisco, CA 94118
Look for a blue tent in paved area directly behind the large band stage in Music Concourse. Near Japanese Tea Garden, California Academy of Science and deYoung Museum.

 

Fisherman's Wharf VIP Office: 417 Beach Street @ Taylor Street San Francisco CA, 94133
Only the Advanced Waterfront & Hills Tour, 1.5 Hour Wharf Mini Tour and Alcatraz plus VIP Segway Tours depart from this location.