San Francisco Electric Tour Company Inc.
757 Beach St San Francisco, CA 94109
(415) 474-3130


Frequently Asked Questions

Free guest pictures can be found on our Facebook page. https://www.facebook.com/SFsegwaytours/photos_stream?tab=photos_albums

Free VIP and Private Tour guest pictures can be found on our VIP Tours Facebook page. https://www.facebook.com/SanFranciscoPrivateVipSegwayTours/photos_stream...

Albums are generally displayed in date order. Occasionally the folders are slightly out of order or pictures are uploaded under the wrong date.

These are free pictures that we take when we can and there is no guarantee that there will be pictures of your group. We appreciate you booking a tour with us. Thanks again.

Faq Type: 
Segway

Riding a Segway is similar to riding a bike—it's intuitive but nobody is born knowing how to operate it. That's why we offer 45-50 minutes of training so you can get familiar with the device. A Segway is not an ideal mode of touring for people with some mobility issues. All guests must be able to easily and quickly step on and off the Segway without any assistance, which requires physical abilities similar to climbing and descending stairs without assistance or use of a handrail. See more disability and medical condition information here.

Segway riding is not recommended for pregnant women. Unfortunately, pregnant guests will not be permitted to participate due to fall risk. This activity is NOT recommended for some guests age 70 and up Please review information about disabilities and mobility issues listed below..

Safety is very important to us: All guests must be age 12 or older and weight at least 100 lbs. (45 kilos). If you book a tour and any of your guests do not meet the minimum age / weight criteria they will not be allowed on the tour and you will not be given a refund or rescheduled. We do have a scale and check weights. Safety 1st!

Yes we enforce the minimum weight requirement. We occasionally get asked if we will make an exception for underweight children with athletic ability. No we will not make an exception. All guests must weigh more than a Segway. Safety 1st.

If you have been on a Segway tour in another city and the tour operator let your age 12 and under / under 100 lbs (45 kilos) child participate we will still NOT allow them to ride on our tour. Unlike most Segway tours in other cities we have hills on our route and guests must be the minimum weight and age to safely participate.

Guests will practice on the Segways until everyone feels comfortable and ready to tour San Francisco!

San Francisco Waterfront and Golden Gate Park Tour Rider Requirements:

  • Segway Tours be age 12 and up and weigh at least 100 lbs (46 kilos). (Bike Tours Ages 16 and up.) For guest safety minimum age and weight requirements are strictly enforced. This includes underage / underweight guests that may have been allowed on tours in other cities. We have a scale and check weights.
  • Children under 18 must be accompanied by an adult or guardian.
  • Be able to easily and quickly step on and off the Segway without assistance, which requires physical abilities similar to climbing and descending stairs without any assistance or use of a handrail.
  • Be able to stand on the Segway for a period of 1-2 hours.
  • Weigh between 100 and 250 pounds (46 to 113 kilos).
  • This activity is NOT recommended for some guests age 70 and up. Pregnant guests will not be permitted to participate
  • Wear the helmet and safety vest that is provided with the tour.
  • Sign a liability waiver.
  • Complete the Segway rider training and test ride
  • Respect road signs, pedestrians, bikes and cars for a safe enjoyable ride. Arrive 15 minutes early to check in and be ready for fun!

Advanced Segway Tour: Rider Requirements

  • All guests on the Advanced Hills Tours must have taken a 2+ hour Segway Tour on a newer version of the Segway i2 with lean steer. Our tours or a full 2+ hour tour in another city in the last 12 months will qualify you. A five minute test ride or tours on the older version ( non moving handlebar design) of the Segway do not qualify . All members of your group must have the minimum experience. These are not beginner tours or appropriate for guests with mobility issues.
  • Ages 12 and up and weigh at least 100 lbs (46 kilos).For guest safety minimum age and weight requirements are strictly enforced. This includes underage / underweight guests that may have been allowed on tours in other cities.
  • Guests must weigh a minimum of 100 pounds and not over 250 pounds. (46 to 113 kilos).
  • This tour is more strenuous than our other San Francisco Tours. Do not book this tour if you don't want to ride up and down hills or tire easily. You will be standing for 2 hours.
  • Weight and age restrictions will be strictly enforced.

  • This activity is NOT recommended for some guests age 70 and up. Please review mobility and disability info listed below. Pregnant guests will not be permitted to participate due to fall risk.
  • Please no high heels, sandals or flip flops.
  • All guests must be able to easily and quickly step on and off the Segway without any assistance, which requires physical abilities similar to climbing and descending stairs without assistance or use of a handrail.
  • This tour subject to a minimum of 4 guests. Groups will be combined. Advanced reservations are required.

No refunds for guests that ignore the requirements.
Arrive 15 minutes early to check in and be ready for fun!

The training includes:

  • Walking the customer through a simulated obstacle course consisting of cones, turns and an emergency stop to ensure a safe and enjoyable experience.
  • Hands-on training with a instructor. Video introduction. Check-out ride and skills review. NEW: Training video is now available in 11 languages.
  • Education of rider courtesy and rules of the road.

It is important to note that the Segway has not been designed, tested, or approved as a medical device.

I or a member of my group has a disability or medical condition.

How do you evaluate and /or handle a guest with a disability / medical condition ?

It is important to note that the Segway has NOT been designed, tested, or approved as a medical device. Our staff are not professionally trained to recognize or evaluate disabilities. We are not doctors or clinicians.

We want everyone to have a safe experience. We have had guests with some physical challenges do well on the Segway. The Segway tour is not a good choice for guests with motor control or learning disabilities. Our tours do require physical exertion and standing for long periods of time. Please carefully review the rider requirements listed above.

If you contact us in advance we will try to arrange for a free demo / training the day (or days) before your tour. This is only if we have staff and time available. We use this time to try to best evaluate the riders abilities. During this time a staff member will spend one on one time with the guest and answer questions. We always err on the side of safety.

We strongly suggest asking questions in advance concerning any disabilities/ medical issues..

We will most likely not have a lot of extra time during training prior to the tour departure to work with a guest. We operate on schedule so the other paying guests have a full tour experience. On occasion (if we have space) guests that don't feel comfortable or do not have the skills have stayed in our parking lot area vs. going on the tour. They receive a bit of extra riding time without being out on the road.

At a minimum on arrival please tell the training staff and guides if you or members of your party have a disability, medical condition or travel issue that may impact riding ability.
This includes recent surgeries, back braces, pregnancy (not allowed to go on tour), fainting spells, missing limbs, hip replacements, knee replacements, hearing loss, vision problems, casts, drugs that may impair motor control and much more than we can list here. Jet lag and dehydration from long flights can also be a problem for our international guests.

During our regular guest training prior to the tour departure: 1. We will not let you leave our training facility if we feel you are not a competent / safe rider. 2. We do not offer a full refund if we or you decide that it will not be safe for you to proceed.

Faq Type: 
Segway

Advance payment via credit card / cash is required to reserve a tour. We will send an e-mail confirmation of the date and time of your tour.
Payments are fully refundable if the reservation is cancelled 3 days - 72 hours or more prior to the scheduled tour time.

We have a limited amount of Segways available for tours. We will reserve a segway(s) and schedule a tour guide specifically for your reservation.
No shows and late arrivals are charged in full and will not be rescheduled.
Your reservation payment WILL NOT be refunded or tour rescheduled for any reason within 72 hours of your scheduled tour time.

IMPORTANT: Be on time Please arrive 15 minutes before your scheduled tour time to check in and start your tour and training on time.
If you arrive late we will NOT let you join a tour group that has already started training and your money will not be refunded or your tour rescheduled.

Safety and complete training for all of our guests is our 1st priority and we will not rush training to accommodate late arrivals.

Rider Weight and Age Requirements:
Please make sure everyone in your group is age 12 and up and over 100 lbs (45 kg) and under 250 lbs (113 kg). We do not offer age or weight exceptions.
This is a safety issue and we do use a scale to check guest weights.
Anyone that does not meet our rider weight or our rider age requirements will NOT be refunded or rescheduled.
We DO NOT offer a refund or a reschedule for underage or underweight guests.

Note: Our Advanced route tours have additional previous experience rider requirements for all guests. Please review advance tour rider requirements in the FAQ - "Who can ride a Segway"

A signed liability waiver is required prior to your tour departure.

Gift Certificates are not refundable

Faq Type: 
Segway

San Francisco is famous for the fog and chilly summer days!
Our tours do operate in fog, light rain and on windy chilly days.
We always suggest multiple layers of warm clothing for San Francisco outdoor actives.
Summer afternoons can be in the 50's.
We have rain gear, warm jackets and gloves for those infrequent rainy days or chilly afternoons.

Segways are designed to run in any weather.

Weather reschedules or refunds: In the rare case we cancel due to a severe rain we will offer space on an alternate date or time (if space is available.) or a full refund.
We generally wait until one hour prior to the tour departure time for most rain cancels. Rain along the California coast is very fickle and we end up operating almost every tour on rainy days.

Helpful Hint: Please make sure we have a good phone number to reach you if the weather forecast calls for rain.

Each Segway has a very small handlebar storage bag for cameras, light jackets and purses. Please leave bulky backpacks at home.

Faq Type: 
Segway

We are open seven days a week. If you plan to be in the Bay Area during 4th of July, Thanksgiving, Christmas, New Years, Fleet Week (Early October) or other Holidays please call for schedule changes. We are closed January 1 and December 25th.

Please check each tour page for current tour times:

Important: Please arrive 15 minutes before your scheduled tour time to check in and start your tour and training on time.
If you arrive late we will NOT let you join a tour group that has already started training and your money will not be refunded or your tour rescheduled.
Safety and complete training for all of our guests is our 1st priority - we will not rush training to accommodate late arriving guests.

Departure Locations:

San Francisco Guided Wharf & Waterfront Segway Tours depart from Fisherman's Wharf @ 757 Beach St - Main office location.
Night Segway Tour of Chinatown, Northbeach Little Italy and Embarcadero Waterfront @ 757 Beach St - Main Office location

Advanced Hills & Crooked Street Segway Tour depart from Fisherman's Wharf @ 417 Beach St VIP location
Alcatraz and VIP Segway Tours Combo depart from Fisherman's Wharf @ 417 Beach St VIP location
Waterfront Mini Tour departs from Fisherman's Wharf @ 417 Beach St VIP location

Golden Gate Park Segway Tours depart from Golden Gate Park - 82 Hagiwara Tea Garden Drive San Francisco, CA 94118
Advanced Golden Gate Park Segway Tours depart from Golden Gate Park - 82 Hagiwara Tea Garden Drive San Francisco, CA 94118
Golden Gate Park Mini Tours depart from Golden Gate Park- 82 Hagiwara Tea Garden Drive San Francisco, CA 94118

Faq Type: 
Segway

Please book as far in advance as possible. Reservations are required.
We suggest you either book online or call 415-474-3130 or toll-free 1-877-474-3130.

Our tours sell out during the busy Summer travel season in San Francisco.

Faq Type: 
Segway

We do not have parking facilities at our two San Francisco Wharf training locations. Street parking is limited and meters last a maximum of 2 hours. (Tours last over 2 hours) We do not reimburse parking costs.

Paid Wharf area Garage Parking is available at:

Anchorage Shopping Center: 500 Beach St San Francisco, CA 94133 2 blocks East of our location on Beach Street.

We occasionally have discount parking ( bar-code stickers to put on your parking ticket) for the Anchorage garage available. Rate is discounted slightly To get discount you must pick up discount sticker at our office and present at parking booth when exiting garage. No discount is available without this parking sticker. Discounts are not valid on major Holidays.

IMPORTANT: Discount parking deal terms and availability subject to change without notice.
This parking offer is subject to change or be canceled without notice. We are not affiliated with or responsible for parking at the garage or operations of the Anchorage garage management company.

Ghirardelli Square Garage: 900 Northpoint Street San Francisco CA 94109. Garage entrance is on Larkin Street between Beach Street and North Point Street. 1 1/2 blocks West of our location.

San Francisco Golden Gate Park Segway Tour start location is in the paved area directly behind the Sprekels Temple of Music ( band stage ) in the Golden Gate Park Music Concourse area.

If you are trying to find us using GPS the entrance to the Japanese Tea Garden is across the street from our training lot at 75 Hagiwara Tea Garden Drive SF CA 94118.
Parking spaces are not available at the guest training location. The Segway training area is not visible until you are behind the Band shell (stage.) On some GG Park special event days the training area will be moved to the adjacent Tour Bus Parking Lot.

Paid underground garage parking is available at the Music Concourse Garage located between the deYoung Museum and the California Academy of Science. We do not reimburse parking costs. Free on street parking is available on adjacent streets and fills rapidly on weekends. We suggest taking public transit on MUNI to the Park.

Helpful Hint: Give yourself lots of extra time to find parking in or near the Park as it can be a long walk on busy days.

Important: John F. Kennedy Drive through the park is closed on Sundays from Transverse Drive to McLaren Lodge.
From April through September JFK Drive is also closed to traffic on Saturdays from Tea Garden Drive to Transverse Drive.
Allow extra time to travel to and find parking on weekends. Please arrive 15 minutes before your scheduled tour time to check in and start your tour and training on time.

Faq Type: 
Segway

Yes - We offer private VIP tours, Team Building and Scavenger Hunts for company functions and families.
Whether it's a family vacation or company conference. Private tours can be reserved for 2 to 80 guests.

Larger groups can be split.
Prices will be quoted after we customize your tour.
For large group (over 10 guests) private tour info go to the Private Tours page.
http://electrictourcompany.com/segway/private-segway-vip-guided-tours-wa...

For information on personal small private tours for 2 to 10 guests visit our Private Segway Tours Website:
http://www.private-segway-tours.com

For information on personal small private tours for 2 to 10 guests visit our Private Segway Tours Website:
http://www.private-segway-tours.com

For information on Scavenger Hunts:
http://electrictourcompany.com/segway/segway-scavenger-hunt-team-buildin...

Faq Type: 
Segway
All first time customers are required to take a 45-50 minute on board training session to ensure a safe and enjoyable experience. Training time is part of the overall tour time. During the busy summer season training time may be slightly longer. Riders are trained on safe Segway operation, emergency stops, safety cone course and our "Share the Road" policy. Training includes a 9 minute safety video. All riders are required to wear a helmet and bright colored reflective safety vest.
Faq Type: 
Segway
The Segway Human Transporter is the first of its kind - a self-balancing, personal transportation device designed to go anywhere people do. Easy to use and operate, the two-wheeled Segway sports high-tech gyroscopes that monitor your balance 100 times a second and automatically respond to your body's movements. To move forward, the rider simply leans forward. To stop or move backwards, the rider leans back slightly. The rider glides smoothly as the Segway senses where you want to go. We use Lean Steer i2 Segways on our San Francisco Tours.
Faq Type: 
Segway

We do not offer test drives. Take a tour it is fun!

Depending on schedule and staff availability we do offer a pre-tour evaluation and abilities discussion specifically for guests with disabilities / medical conditions that may impair their riding abilities.

Faq Type: 
Segway

Our San Francisco Waterfront, Golden Gate Park and Segway Tours mainly stay on the "flat parts" of the city. None of our tours go to or across the Golden Gate Bridge. (better explored on foot) We offer 2 Advanced Tours that incorporate hills. Our Wharf & Hills Advanced Rider Tour that starts in the Wharf does travel up and down some great hills and includes going down the famous Crooked Lombard Street hill. Our newest Advanced Tour explores Golden Gate Park. Both Advanced Tours are limited to riders that have previously taken a full 1+ hour Segway tour (on a new i2 Segway model) in the past year. Segways are allowed on most San Francisco streets and designated bike pathways. Segways are not allowed on sidewalks in San Francisco. We strongly stress that all Segway riders courteously "Share the Road" with other vehicles, bikes and pedestrians.

It is the Segway rider’s responsibility to yield to pedestrians. Pedestrians have the right-of way.

Our routes in San Francisco are mainly on designated bike lanes. These bike lanes are adjacent to city streets. In some places the bike lane is the full width of the city street. We are in a busy big city and will be in some high traffic areas. San Francisco has more bike lanes per square mile than any other US City. Unlike Segway tours in other US cities we cannot operate the tours on the sidewalk. Each Segway has a radio so the guide can advise you to upcoming changes in the route. Similar to a bike ride you will have to be aware of your surroundings and traffic.

Safety is very important to us: All Segway guests must be age 12 or older and weight at least 100 pound (46 kilos). If you book a tour and any of your guests do not meet the minimum age / weight criteria they will not be allowed on the tour and you will NOT be given a refund. .Please review the rider requirements in the FAQ.

Faq Type: 
Segway

The San Francisco Segway Tour has a top speed of about 8 -10 miles per hour. A Segway can average about 24 miles between battery charges. A fully charged battery will last with constant riding for approximately 6 hours. Riding times vary with hills, rider weight and speed. Segway has settings that limit the top speed. Your tour will begin cruising at no more than 4-5 mph. One additional setting is used for slightly higher 8-10 miles per hour. You can enjoy the entire tour on the lower speed. With crowded streets we limit our speed for a relaxed cruise.

Faq Type: 
Segway

Our Segway tours are either 1.5 (Mini Tours) or 2.5 hours including the 40-50 minute training time.
Training time may be slightly longer during the busy summer season.
Advanced Tours have a shorter rider skills review time before going out on the tour route.

We make a few stops for pictures and our tour guides carry Iphone cameras too!.
For your safety we request that riders do not take pictures or videos while riding on their Segway. It is really hard to steer and see obstacles if you are looking through a camera view finder!
Our tour guides will take a few free pictures on most tours and post them online on one of our two Facebook pages.
Guests can download the pictures for free.

Helpful Hint: Tour Guides are happy to take pictures of your group with your camera. Please ask.

Faq Type: 
Segway

Reservations are required for our tours and can be made online or by phone 415-474-3130 or toll-free 1-877-474-3130.

In San Francisco our Wharf & Waterfront, Night Tour of Chinatown, Little Italy and Waterfront and Advanced Hill Segway Tours meet in the heart of Fisherman’s Wharf. Tour depart from the rear parking lot at 757 Beach Street near the corner of Hyde Street. Located across Beach Street from the Hyde Street Cable Car turn around in Fisherman's Wharf. A Wells Fargo Bank ATM (red sign) is at the entrance to the driveway leading to the training area. We are in the rear parking lot behind Franklin Bowles Gallery and not visible until you are standing at the end of the driveway. Look for blue and white flags.

We DO NOT have parking facilities on site. Parking and public transit information are listed at bottom of this FAQ.

There are many paid parking lots and garages within a few blocks of our location. On street metered parking is very limited. The F-Line Historic Street Cars and both MUNI Cable Cars lines all transport visitors to the Wharf.

The Golden Gate Park Segway Tour start location is in the paved area directly behind the Sprekels Temple of Music ( band stage ) in the Golden Gate Park Music Concourse area. If you are trying to find us using GPS the entrance to the Japanese Tea Garden is across the street from our training lot at 75 Hagiwara Tea Garden Drive SF CA 94118.

Parking spaces are NOT available at the Park guest training location. The Segway training area is not visible until you are behind the Band shell (stage.) On some GG Park special event days the training area will be moved to the adjacent Tour Bus Parking Lot.

Nearby paid underground garage parking is available at the Music Concourse Garage located between the deYoung Museum and the California Academy of Science. We do not reimburse parking costs. Free on street parking is available on adjacent streets and fills rapidly on weekends. We suggest taking public transit on MUNI to the Park.

Faq Type: 
Segway

It is cold in San Francisco ! Dress comfortable and in layers.

Highly recommended: Comfortable closed toe flat shoes (no high heels, sandals, shape ups, z-coils or flip flops) and an extra layer of warm, wind resistant clothing.
Gloves are recommended during the winter months.
With the chilly wind, wet fog and damp environment along the waterfront and in the park shorts and a t-shirt are NOT a good fashion idea.

Each Segway has a very small handlebar storage bag for cameras, light jackets and purses.
Backpacks or bulky bags will not fit in the handlebar bags. Please leave bulky backpacks at home.

We have a supply of rain ponchos, warm jackets and lightweight knit gloves at the San Francisco location.
Simple knit caps (beanies) are available for purchase for $2.00 if you want something to wear under the helmet.
Guests may bring their own bike helmets.

Faq Type: 
Segway
We can help you get a Segway of your very own. Call or E-mail us for more information about when we are setting units from our fleet. When available we offer used Segways in our Ebay Store
Faq Type: 
Segway
With our guests from around the world we get asked about guide gratuities every day. Guide gratuities are not included in the tour price. We do not include a fixed price gratuity as we want to keep the tours affordable for as many guests as possible. Guide gratuities are completely at the discretion of the guest. We employ a great and diverse group of guides. They guide because it is a fun job and they get to meet people from all corners of the world. Similar to service businesses all over the United States, gratuities are a small part of the compensation the staff receives. If you choose to give your guide a gratuity, it would be much appreciated. Gratuities are included as part of the pre-paid cost for our private group tours and corporate events.
Faq Type: 
Segway

For both Wharf Locations: The Powell / Hyde Cable Car ends across the street from our main 757 Beach Street facility and 3 blocks walk from 417 Beach Street VIP Facility.
Helpful Hint: Lines to board the Cable Car from downtown San Francisco can be as much as a 2 hour wait during the Summer. Cash Fare: $7.00 one way.

BART to city then to Wharf: Take BART to the Embarcadero Station. Go upstairs and cross the street to the Ferry Building. In front of the Ferry Building, take the MUNI F / E Line Historic Street Cars to the last stop in Fisherman's Wharf.
Our main Wharf location at 757 Beach is 4 blocks West from last F / E Line stop.
The VIP location at 417 Beach Street is 2 blocks east from last stop.
Helpful Hint: The F Line experiences rider delays during the summer months due to full street cars so plan extra time. MUNI: www.sfmuni.com | (415) 673-6864.

Fisherman's Wharf and Golden Gate Park are both easily accessible from all points in San Francisco via public transportation.
For specific route information, please contact the San Francisco Municipal Railway. MUNI operates the Cable Cars, F Line and Bus System.

For all transit questions, including traffic information, public transportation schedules, directions, and routes, call the Bay Area Travel Guide at 511 or visit www.511.org. BART: www.bart.gov | (415) 989-2278

Faq Type: 
Segway

All reservations require pre payment with a credit card. We Accept Visa, MasterCard, Discover or American Express.
We do not charge a security deposit on your credit card.
Your card will be charged for any damages to the Segway.
Riders are responsible for all damages to the Segway and/or anything they may accidentally collide with. Example: If you accidentally dent a car along the route you will be responsible to work out paying for damages with vehicle owner. Note this is very very rare problem and we will help facilitate the communication between parties.
Please keep in mind that each Segway costs over $6000.00.

Faq Type: 
Segway
We do not rent Segways. All of our tours include a guide and full tour narration. Book a tour - it's fun!
Faq Type: 
Segway
We are very media friendly and have handled media visits from all over the world. Please contact us here with your request. We also have high res / web ready images available for publication in our media section.
Faq Type: 
Segway

We apologize for not having public restrooms at our main Fisherman's Wharf 757 Beach Street training facility. (It is a parking lot)
Please use the public restroom facilities at the 3 neighborhood shopping centers, Argonaut Hotel or in the nearby National Park Museum prior to your arrival.

The Golden Gate Park Segway Tour start location has public restrooms next to the training area.
The VIP Wharf location at 417 Beach Street has bathroom facilities on site

We will make one restroom stop on the tour approximately 1 1/2 hours after we begin training. Thanks.

Faq Type: 
Segway

Guest Reviews

"This was a well organized tour with safety being paramount. Impressed with the service and the guide. Lots of fun riding the Segways."

- Marie, Quebec

Read more guest reviews