San Francisco Electric Tour Company Inc.
757 Beach St San Francisco, CA 94109
(415) 474-3130

What If I Have To Cancel, Arrive Late or Do Not Meet Rider Age or Weight Requirements ?

Advance payment via credit card / cash is required to reserve a tour. We will send an e-mail confirmation of the date and time of your tour.
Payments are fully refundable if the reservation is cancelled 3 days - 72 hours or more prior to the scheduled tour time.

We have a limited amount of Segways and Scooters available for tours. We will reserve Segway(s) /Sccoter(s) and schedule a tour guide specifically for your reservation.
No shows and late arrivals are charged in full and will not be rescheduled.
Your reservation payment WILL NOT be refunded or tour rescheduled for any reason within 72 hours of your scheduled tour time.

IMPORTANT: Be on time Please arrive 15 minutes before your scheduled tour time to check in and start your tour and training on time.

If you arrive late we will NOT let you join a tour group that has already started training and your money will not be refunded or your tour rescheduled.
Safety and complete training for all of our guests is our 1st priority and we will not rush training to accommodate late arrivals.

Segway Tours Rider Weight and Age Requirements:
Please make sure everyone in your group is age 12 and up and over 100 lbs (45 kg) and under 250 lbs (113 kg). We do not offer age or weight exceptions.
This is a safety issue and we do use a scale to check guest weights.
Anyone that does not meet our rider weight or our rider age requirements will NOT be refunded or rescheduled.
We DO NOT offer a refund or a reschedule for underage or underweight guests.

Note: Our Advanced route tours have additional previous experience rider requirements for all guests. Please review advance tour rider requirements in the FAQ - "Who can ride a Segway"

Electric Scooter Tours Rider Weight and Age Requirements: 

Riding a scooter requires side to side balance similar to riding a bike—it’s intuitive but nobody is born knowing how to operate it. That’s why we offer a quick training recap so you can get familiar with the device.

NOTE: If you have never ridden a bike this might not be the activity for you.

All Scooter Tour guests must be age 18 or older and weight no more than 290 lbs. (131 kilos).If you book a tour and any of your guests do not meet the minimum age / weight criteria they will not be allowed on the tour and you will not be given a refund or rescheduled.

On some hills the scooter will require a bit of “kick” to maintain momentum. The electric motors are helpful on the hills but are not strong enough to propel heavier guests up some slopes. Be prepared to kick.A signed liability waiver is required prior to your tour departure.

NOTE: If you have never ridden a bike this may not be the activity for you. The equipment recap and skills overview session provides riders with a quick overview of the scooter controls, knowledge, and experience needed to safely operate the Scooters You'll be guided through a low speed ride and an emergency stop to ensure a safe, enjoyable experience.

Due to time limits we cannot NOT provide riders with no previous bike riding experience with a full training on riding and balancing on a scooter.

We do provide a recap of the scooter controls and a short ride at low speed to practice before departing for the route.

Gift Certificates are not refundable

Faq Type: 

Guest Reviews

"This was a well organized tour with safety being paramount. Impressed with the service and the guide. Lots of fun riding the Segways."

- Marie, Quebec

Read more guest reviews

Three Locations

Fisherman's Wharf Office: 757 Beach Street @ Hyde Street San Francisco CA, 94109
Located in rear parking lot. Hyde Street Cable Car turn around is across the street. Wells Fargo Bank ATM is at the entrance to our driveway.


Golden Gate Park Location: 82 Hagiwara Tea Garden Drive San Francisco, CA 94118
Look for a blue tent in paved area directly behind the large band stage in Music Concourse. Near Japanese Tea Garden, California Academy of Science and deYoung Museum.


Fisherman's Wharf VIP Office: 417 Beach Street @ Taylor Street San Francisco CA, 94133
Only the Advanced Waterfront & Hills Tour, 1.5 Hour Wharf Mini Tour and Alcatraz plus VIP Segway Tours depart from this location.