Advance payment via credit card / cash is required to reserve a tour. We will send an e-mail confirmation of the date and time of your tour.
Payments are fully refundable if the reservation is cancelled 3 days - 72 hours or more prior to the scheduled tour time.
We have a limited amount of Segways available for tours. We will reserve a segway(s) and schedule a tour guide specifically for your reservation.
No shows and late arrivals are charged in full and will not be rescheduled.
Your reservation payment WILL NOT be refunded or tour rescheduled for any reason within 72 hours of your scheduled tour time.
IMPORTANT: Be on time Please arrive 15 minutes before your scheduled tour time to check in and start your tour and training on time.
If you arrive late we will NOT let you join a tour group that has already started training and your money will not be refunded or your tour rescheduled.
Safety and complete training for all of our guests is our 1st priority and we will not rush training to accommodate late arrivals.
Rider Weight and Age Requirements:
Please make sure everyone in your group is age 12 and up and over 100 lbs (45 kg) and under 250 lbs (113 kg). We do not offer age or weight exceptions.
This is a safety issue and we do use a scale to check guest weights.
Anyone that does not meet our rider weight or our rider age requirements will NOT be refunded or rescheduled.
We DO NOT offer a refund or a reschedule for underage or underweight guests.
Note: Our Advanced route tours have additional previous experience rider requirements for all guests. Please review advance tour rider requirements in the FAQ - "Who can ride a Segway"
A signed liability waiver is required prior to your tour departure.
Gift Certificates are not refundable